All products must be returned to us unused, with all Jacquemus tags still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 14 days of the date of purchase of your order. We will not accept any returns if the original packaging has been tampered with. Please also note that swimwear, underwear and earrings cannot be returned.
Online Return: You can directly create a return from our website by selecting the return option from your recent orders. Once it will show successfully returned, you will get a notification from our courier partner to schedule a pickup. Hand over the parcel to the courier company. The means and costs of returning your order are offered free of charge by JACQUEMUS.
Customer Service: You can request a return, free of charge, by contacting Customer Service by phone at 8001111361, or on WhatsApp at +971565266180 to arrange for a free pick up via our partner courier service. For Click and Collect Orders, we invite you to contact our Customer Service team who will arrange the pickup with our courier partner. Pickup will be arranged 3-5 days after the request being received.
We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.
You may return the product(s) to us by courier: you can request a return, free of charge, by contacting Customer Service at 8001111361 or email us at customercare@jacquemus.sa to arrange for a free pick up via our partner courier service.
All returns are free of charge.
To notify us about a damaged parcel, please contact the customer care at 8001111361 or WhatsApp at +971565266180 attaching the picture of the defect as well as the proof of purchase (order tracking number, invoice).
If an item received is faulty or was received damaged, please contact the customercare at 8001111361 or WhatsApp at +971565266180 , attaching the picture of the defect as well as the proof of purchase (order tracking number, invoice).
The refund of your order will be processed upon receiving the return of the item in our facility. We offer following refund options: Credit note (issued and sent via email immediately after receiving your item that you can use to place a new order on www.jacquemus.sa) or refund to the same debit/credit card used when placing the order. Please note that refunds can take up to 14 business days to show on your account due to varying processing times between payment providers. If you are facing any delay in receiving payment, please contact the bank by providing the proof of refund sent by email.
Our boutique will not be able to accept the return of your item. Please contact customer care at 8001111361 or WhatsApp at +971565266180 to pick up the return from your location.
Once we have received the returned product(s) and approved the return you will receive the confirmation by email and the refund will be processed to your credit/debit card.